Help Center

How can we help?

8 articles · honest answers about installation, plans, and travel-day troubleshooting.

contact@dodoesim.com·replies within 24 hours

Browse by category

5 categories

Getting started

Your first eSIM, set up the right way

Check if your device supports eSIM

Installation

Install on iPhone, Pixel, Galaxy and more

How to install your eSIM on iPhone
How to install your eSIM on Android

During your trip

What to do when you land, top-ups, switching

Activate your plan when you land

Troubleshooting

Things you can try if something looks off

My eSIM isn't connecting
Speeds are slower than expected

Billing & refunds

Payments, top-ups, refunds, invoices

How to top up your plan
Request a refund

Getting started

1 articles

Check if your device supports eSIMThe 30-second test for iPhone, Pixel, and Galaxy — plus the list of supported models.

Installation

2 articles

How to install your eSIM on iPhoneThree install paths, plus the three iOS settings you should always flip before you fly.How to install your eSIM on AndroidStep-by-step for Pixel, Galaxy, and most other modern Android phones.

During your trip

1 articles

Activate your plan when you landYour plan activates automatically the first time you connect to the destination network. Here's exactly when the clock starts.

Troubleshooting

2 articles

My eSIM isn't connectingA five-step checklist that fixes 95% of "no service" reports in under two minutes.Speeds are slower than expectedHow to check whether you're on 5G, what speeds to actually expect, and how to fix the slow ones.

Billing & refunds

2 articles

How to top up your planRunning low? Add more data in 30 seconds without changing your active eSIM.Request a refundWhen refunds qualify, how to request one, and how long they take to process.

Popular right now

Asked the most this week

01How to install your eSIM on iPhoneThree install paths, plus the three iOS settings you should always flip before you fly.02How to install your eSIM on AndroidStep-by-step for Pixel, Galaxy, and most other modern Android phones.03Check if your device supports eSIMThe 30-second test for iPhone, Pixel, and Galaxy — plus the list of supported models.04Activate your plan when you landYour plan activates automatically the first time you connect to the destination network. Here's exactly when the clock starts.

Still need help?

Talk to a real human.

Real people answer every message — replies within 24 hours. We are travelers ourselves — we get it.

Yauva LLC · 127 N Higgins Ave Ste 307D #3041, Missoula, MT 59802-4486, USA

contact@dodoesim.comReply within 24 hours +1 (406) 476-4940Voicemail answered within 24 hours