Terms & policies.
Everything that governs how you use dodoesim — in plain words where possible, and with the legal precision where it's not.
Terms of Service
The rules that apply when you use dodoesim — what we provide, what we expect, and how we protect both sides.
These Terms of Service ("Terms") govern your access to and use of the dodoesim website, mobile applications, and eSIM data services (together, the "Service"). By using the Service, you agree to be bound by these Terms.
Who we are
dodoesim is a service operated by Yauva LLC, a limited liability company registered in Montana, United States, with its registered address at 127 N Higgins Ave Ste 307D #3041, Missoula, MT 59802-4486, USA. You can reach us at contact@dodoesim.com or +1 (406) 476-4940. In these Terms, "dodoesim", "we", "us", and "our" refer to Yauva LLC.
About the Service
dodoesim provides prepaid mobile data plans delivered as eSIM profiles for compatible devices. Your eSIM QR code and receipt are delivered by email immediately after purchase — there is no physical shipment. We do not provide voice calling or SMS as part of standard plans unless explicitly stated.
Eligibility and account
You must be at least 16 years old to purchase a plan, or the age of digital consent in your jurisdiction. By creating an account, you confirm the information you provide is accurate and that you are authorized to make purchases on the payment method used.
Plans, billing, and currency
- Prices are shown in USD unless otherwise stated. Your bank may apply currency conversion.
- Plans are prepaid and non-refundable once activated, except as required by the Refund Policy below.
- Validity periods begin when your device connects to a compatible network in the destination country.
- Unused data does not roll over after the validity period ends.
Activation and validity
Your eSIM is installed when you scan the provided QR code or use the install link sent to your account email. The plan's validity countdown begins on first network connection in the destination region.
Device compatibility
It is your responsibility to confirm your device supports eSIM and is carrier-unlocked. Refunds related to device incompatibility are subject to the Refund Policy.
Restrictions
You agree not to: use the Service for unlawful purposes, resell capacity without authorization, circumvent technical restrictions, or use the Service in a way that disrupts other users or the underlying mobile networks.
Limitation of liability
To the maximum extent permitted by law, dodoesim is not liable for indirect, incidental, or consequential damages arising from network outages, coverage variations, or device-specific incompatibilities outside our control. Total liability for any claim is limited to the amount you paid for the plan in question.
Termination
We may suspend or terminate access for violations of these Terms. You may close your account at any time from account settings.
Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email and reflected by the "Last updated" date at the top of this section. Continued use of the Service after changes constitutes acceptance.
Governing law
These Terms are governed by the laws of the State of Montana, United States, without regard to conflict-of-law principles. Disputes will be resolved in the competent state or federal courts located in Montana, unless mandatory consumer-protection law in your country of residence provides otherwise.
Privacy Policy
What personal data we collect, why we collect it, and the rights you have over it.
This Privacy Policy explains how dodoesim collects, uses, and protects your personal information when you use our Service. The data controller is Yauva LLC, 127 N Higgins Ave Ste 307D #3041, Missoula, MT 59802-4486, USA (contact@dodoesim.com). We comply with the EU GDPR, the UK GDPR, the California CCPA, and applicable international privacy laws.
What we collect
- Account information — name, email address, password (hashed).
- Payment information — processed by our payment processors. We never store full card numbers on our servers.
- Device and usage data — device type, eSIM identifier (ICCID), data consumption, country of connection.
- Technical data — IP address, browser type, referrer, cookies (see Cookie Policy below).
How we use your data
- Deliver and operate your eSIM plan (provisioning, billing, support).
- Communicate with you about purchases, service updates, and security notices.
- Improve the Service through aggregated analytics.
- Detect and prevent fraud and abuse.
- Comply with legal obligations.
Who we share with
We share data only with parties needed to deliver the Service — wholesale mobile network operators, payment processors, customer support tools, and authorities if legally required. We do not sell your personal data.
Your rights
You have the right to access, correct, delete, port, or restrict processing of your data. You can also object to direct marketing at any time. To exercise these rights, email contact@dodoesim.com.
How long we keep it
Account data is retained while your account is active. Transaction records are kept for the period required by financial regulations (typically 7 years). Usage data is deleted or anonymized after 24 months.
International transfers
When data is transferred outside the EEA/UK, we rely on Standard Contractual Clauses approved by the European Commission to ensure equivalent protection.
Children
The Service is not directed at children under 16. We do not knowingly collect data from anyone under that age.
Contact our Data Protection Officer
For any privacy-related question, write to contact@dodoesim.com. EU residents may also contact their local data protection authority.
Refund and Cancellation Policy
When and how you can request a refund — including our 7-day money-back guarantee.
We back every plan with a 7-day money-back guarantee, subject to the conditions below.
7-day money-back guarantee
If your eSIM does not work as advertised, you can request a full refund within 7 days of purchase — provided the plan has not been activated, or if it was activated but you experienced a verified technical issue that we could not resolve through support.
What qualifies
- The eSIM failed to install on a confirmed-compatible device.
- No service was received in the destination country despite a working device.
- Speeds were significantly below the advertised network type and remained so after troubleshooting.
- The plan was purchased by mistake and has not been activated.
What does not qualify
- You used the plan to its full data allowance.
- Your device is not eSIM-compatible (please check before purchasing).
- Your device is carrier-locked or rooted/jailbroken.
- You travelled to a country not included in the plan.
- A request submitted more than 7 days after purchase.
How to request a refund
Email contact@dodoesim.com. Include your order number and a brief description of the issue. We aim to process refund requests within 5 business days. Refunds are returned to the original payment method.
Acceptable Use Policy
How you can — and cannot — use the dodoesim service.
dodoesim is designed for personal and small-team travel data use. To keep the Service reliable for everyone, we ask that you follow these rules.
Allowed
- Personal data, messaging, streaming, work, and hotspot/tethering.
- Sharing your hotspot with travel companions or a second device.
- Using the Service across multiple compatible devices you own.
Not allowed
- Reselling capacity or sublicensing the Service without written authorization.
- Using the Service to send unsolicited bulk messaging or to host servers.
- Bypassing technical restrictions, including VPN-based geolocation evasion to access plans outside their region.
- Activities that violate applicable laws or the policies of the underlying mobile networks.
Reporting abuse
To report abuse or fraud, email contact@dodoesim.com. We investigate every report and take action proportionate to the violation.
Talk to a human.
These policies are written to be clear, but legal language is never perfectly plain. For anything specific to your situation, email us — we reply within 24 hours.
dodoesim is operated by Yauva LLC
127 N Higgins Ave Ste 307D #3041, Missoula, MT 59802-4486, USA